1. Resumen de algunos de sus derechos fundamentales:
Por ley, las Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 dicen que debemos darle cierta información clave antes de que se haga un contrato legalmente vinculante entre usted y nosotros (ver más abajo). Le daremos esta información de forma clara y comprensible. Es probable que parte de esta información resulte obvia por el contexto. Parte de esta información también figura en este contrato, como la relativa a nuestra política de tramitación de reclamaciones.
El Reglamento de contratos de consumo (información, cancelación y cargos adicionales) de 2013 dice que hasta 14 días después de recibir sus bienes, en la mayoría de los casos, puede cambiar de opinión y obtener un reembolso completo.
La Ley de derechos del consumidor de 2015 dice que los bienes deben ser como se describen, adecuados para el propósito y de calidad satisfactoria. Durante la vida útil esperada de su producto tiene derecho a lo siguiente:
- Hasta 30 días: si los productos son defectuosos, le devolvemos el dinero;
- hasta seis meses: si no se pueden reparar o sustituir, en la mayoría de los casos tienes derecho al reembolso íntegro;
- hasta seis años: si los bienes no duran un tiempo razonable, puedes tener derecho a que te devuelvan parte del dinero.
Este es un resumen de algunos de sus principales derechos. Para obtener información detallada de Citizens Advice, visite www.citizensadvice.org.uk o llame al 03454 04 05 06.
La información de este resumen resume algunos de sus derechos clave. No pretende sustituir el contrato que debe leer atentamente.
Si no entiende algo de este contrato y quiere hablar con nosotros al respecto, póngase en contacto con nosotros por correo electrónico en la dirección [email protected] (los correos electrónicos se responderán de lunes a viernes: de 9 a 17 h AEST )
2. 2. ¿Quiénes somos?
Somos ZERO PROOF UK LIMITED, empresa registrada en el Reino Unido con el número 11725077.
Nuestro domicilio social se encuentra en: Enterprise House Beesons Yard, Bury Lane, Rickmansworth, Herts, Inglaterra, WD3 1DS.
Nuestro número en VAT es: [328659171].
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3. Introducción
Si compras productos en nuestro sitio, aceptas estar legalmente obligado por este contrato.
Sólo puede comprar productos de nuestro sitio por razones no comerciales.
Este contrato sólo está disponible en inglés. No se aplicarán otros idiomas a este contrato.
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4. Información que le facilitamos
Por ley, el Reglamento de Contratos de Consumo (Información, Cancelación y Cargos Adicionales) de 2013 dice que debemos darle cierta información clave antes de que se celebre un contrato legalmente vinculante entre usted y nosotros. Si desea ver esta información clave, por favor:
- Revisar la Lista 2 del Reglamento de contratos de consumo (información, cancelación y cargos adicionales) de 2013;
- leer el correo electrónico de acuse de recibo al que se hace referencia más adelante; o
- contáctenos usando los datos de contacto en la parte superior de esta página.
La información clave que le damos por ley forma parte de este contrato (como si se expusiera aquí en su totalidad).
Si tenemos que cambiar alguna información clave una vez que se ha hecho un contrato legalmente vinculante entre usted y nosotros, sólo podemos hacerlo si usted está de acuerdo con ello.
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5. Su privacidad e información personal
Nuestra política de privacidad está disponible en www.lyres.eu/privacy-policy
Su privacidad e información personal son importantes para nosotros. Cualquier información personal que nos proporcione será tratada de acuerdo con nuestra Política de Privacidad, que explica qué información personal recogemos de usted, cómo y por qué recogemos, almacenamos, usamos y compartimos dicha información, sus derechos en relación con su información personal y cómo ponerse en contacto con nosotros y con las autoridades de supervisión si tiene una consulta o una queja sobre el uso de su información personal.
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6. Pedirnos productos
A continuación, exponemos cómo se hace un contrato legalmente vinculante entre usted y nosotros.
Usted hace un pedido en el sitio completando nuestro formulario de pedido. Por favor, lea y compruebe su pedido cuidadosamente antes de enviarlo. Sin embargo, si necesita corregir algún error, puede hacerlo antes de enviárnoslo.
Usted realiza un pedido en el sitio lyres.eu. Le rogamos que lea y compruebe detenidamente su pedido antes de enviárnoslo. No obstante, si necesita corregir algún error, puede hacerlo antes de enviárnoslo.
Simplemente añada productos a su cesta de la compra, haga clic en checkout, introduzca su información y compre con su tarjeta de crédito, IDEAL o cuenta PayPal. Una vez realizada la compra, accederá a la página checkout y recibirá la confirmación del pedido por correo electrónico. Si no está satisfecho con su pedido, no dude en comunicárnoslo a través del formulario de solicitud de devolución de nuestro sitio web.
Si ha abierto y consumido una porción del producto, no se puede hacer ningún reembolso o cambio.
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7. Derecho de rescisión
Tiene derecho a desistir del presente contrato en un plazo de 14 días sin necesidad de justificación, siempre y cuando no haya abierto o consumido parte del producto ni lo haya manipulado de otro modo.
El período de cancelación expirará después de 14 días a partir del día en que usted adquiera, o un tercero distinto del transportista e indicado por usted adquiera, la posesión física de las mercancías
Para ejercer el derecho de desistimiento, deberá informarnos de su decisión de desistir del presente contrato mediante una declaración clara, por ejemplo, una carta enviada por correo postal (Enterprise House, Beeson's Yard, Bury Lane, Rickmansworth, Hertfordshire WD3 1DS Reino Unido o por correo electrónico a [email protected]. Le rogamos que facilite la siguiente información, aunque no es obligatoria.
Formulario de cancelación
Para [insertar el nombre del comerciante, la dirección geográfica y, cuando sea posible, el número de teléfono, el número de fax y la dirección de correo electrónico]:
Yo/Nosotros [*] por la presente notifico/anulamos mi/nuestro [*] contrato de venta de los siguientes bienes [*]/el suministro del siguiente servicio [*],
Ordenado el [*]/recibido el [*],
Nombre del consumidor(es),
Dirección del consumidor o consumidores,
Firma del consumidor o consumidores (sólo si este formulario se notifica en papel),
Fecha
[*] Suprimir según corresponda
Para cumplir con el plazo de cancelación, es suficiente con enviar su comunicación relativa al ejercicio del derecho de cancelación antes de que expire el plazo de cancelación.
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8. Efectos de la anulación
Si cancela este contrato de conformidad con sus derechos legales de consumidor, le reembolsaremos todos los pagos recibidos de usted, incluidos los gastos de entrega (excepto los gastos suplementarios que se produzcan si elige un tipo de entrega distinto del tipo de entrega estándar menos costoso que ofrecemos).
Podemos hacer una deducción del reembolso por la pérdida de valor de cualquier mercancía suministrada, si la pérdida es el resultado de una manipulación innecesaria por su parte.
Siempre que no haya abierto, dañado o manipulado el pedido, haremos el reembolso sin demora, y a más tardar:
14 días después del día en que recibimos de usted cualquier mercancía suministrada; o
(si es antes) 14 días después del día en que usted proporcione pruebas de que ha devuelto la mercancía; o
si no hubo suministro de mercancías, 14 días después del día en que se nos informa de su decisión de cancelar este contrato.
Realizaremos el reembolso utilizando el mismo medio de pago que usted utilizó para la transacción inicial, a menos que usted haya acordado expresamente lo contrario; en cualquier caso, usted no incurrirá en ningún tipo de honorarios como resultado del reembolso.
Si ha recibido la mercancía:
deberá devolvernos los bienes, sin abrir, sin manipular y en su embalaje original, o entregárnoslos sin ninguna demora indebida y, en cualquier caso, a más tardar en el plazo de 14 días a partir del día en que nos comunique su desistimiento del presente contrato. El plazo se considerará cumplido si nos devuelve los bienes antes de que haya transcurrido el plazo de 14 días;
tendrá que asumir el costo directo de la devolución de los bienes.
usted sólo es responsable de la disminución de valor de los bienes resultante de una manipulación distinta a la necesaria para establecer la naturaleza, las características y el funcionamiento de los bienes.
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9. Entrega
Nos esforzamos por enviar su pedido lo antes posible. Nos esforzamos por enviar su pedido tan pronto como sea posible. Utilizamos UPS y GLS dependiendo de su ubicación. Nota: no podemos garantizar ni proporcionar un día de la semana o una hora del día para la entrega. Marcos de tiempo de entrega por país:
- Austria: 3-4 días
- Bélgica - 3-4 días
- Checa - 2-5 días
- Francia - 3-4 días
- Alemania: 1-3 días
- Irlanda: 3-4 días
- Italia: 2-5 días
- Países Bajos - 1-3 días
- Polonia - 2-5 días
- España - 3-4 días
- Suiza - 3-4 días
Los precios para países situados fuera de la Unión Europea no incluyen aranceles ni impuestos. Los clientes de fuera de la Unión Europea pueden incurrir en tasas a la entrega determinadas por su normativa local.
Envío gratuito en todos los pedidos superiores a 45
Grupo 1 = Austria, Bélgica, República Checa, Francia, Alemania, Irlanda, Italia, Países Bajos, España
Para pedidos inferiores a 45 euros, realizamos entregas por 10 euros
Envío gratuito en todos los pedidos de 70
Grupo 2 = Polonia, Suiza
Para pedidos inferiores a 70 euros, realizamos entregas por 20 euros
Los pedidos realizados en nuestro sitio web de la UE, www.lyres.eu, sólo pueden entregarse en direcciones situadas en Alemania, Austria, Bélgica, España, Francia, Irlanda, Italia, Países Bajos, Polonia, República Checa y Suiza.
Tenga en cuenta que ya no realizamos envíos a Finlandia, Noruega, Suecia, Dinamarca, Luxemburgo ni Islandia.
No podemos hacer cambios en los pedidos una vez que se han hecho. Los pedidos se procesan muy rápidamente, así que si necesita cancelar su pedido, por favor llame al +61 8030 5552 inmediatamente. Haremos todo lo posible para ayudar, pero, sujeto a los términos de este contrato, no podemos cancelar pedidos una vez que han sido enviados.
Si desea realizar el seguimiento de su pedido, póngase en contacto con el Servicio de Atención al Cliente e indíquenos su número de pedido. Puede encontrar su número de pedido en la página "Mis pedidos" de su cuenta.
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10. Pago
Aceptamos las siguientes tarjetas de crédito y débito: Braintree, visa, mastercard, amex y PayPal. También aceptamos IDEAL como opción de pago
Haremos todo lo razonablemente posible para garantizar la seguridad de toda la información que nos facilite al pagar los productos mediante un mecanismo de pago seguro y encriptado. Sin embargo, en ausencia de negligencia por nuestra parte, cualquier incumplimiento por nuestra parte del presente contrato o de nuestra Política de Privacidad https://lyres.eu/privacy-policy/ o incumplimiento por nuestra parte de nuestras obligaciones en virtud de la legislación aplicable, no seremos legalmente responsables ante usted por cualquier pérdida que pueda sufrir si un tercero obtiene acceso no autorizado a cualquier información que usted nos proporcione.
Su tarjeta de crédito o de débito sólo se cargará cuando se envíe la mercancía.
Todos los pagos con tarjeta de crédito o débito deben ser autorizados por la entidad emisora de la tarjeta. También es posible que tengamos que utilizar medidas de seguridad adicionales a través de:
- Verificado por Visa;
- Mastercard®SecureCodeTM; o
- American Express SafeKey.
El precio de la mercancía:
- es en euros (€) para el sitio web lyres.eu, libras esterlinas (£)(GBP) para el sitio web .co.uk. Dólares australianos ($AUD) para el sitio web .com.au y dólares estadounidenses ($USD) para el sitio web .com. Nota: Si usted tiene su sede en Nueva Zelanda se presentará la fijación de precios en NZD sin embargo checkout y liquidar en AUD.
- el precio se indica sin incluir VAT con las tarifas locales aplicables; y
- no incluye el costo de la entrega de la mercancía (que le será notificado antes de hacer su pedido - una vez que se introduzca la dirección de envío).
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11. Naturaleza de la mercancía
La Ley de Derechos del Consumidor de 2015 le otorga ciertos derechos legales (también conocidos como "derechos estatutarios"), por ejemplo, los bienes:
- son de calidad satisfactoria;
- son aptos para el propósito; y
- coinciden con la descripción o la muestra.
Debemos proporcionarle bienes que cumplan con sus derechos legales.
El embalaje de las mercancías puede ser diferente del que se muestra en el sitio.
Aunque intentamos asegurarnos de que todos los pesos, tallas y medidas indicados en el sitio web sean lo más exactos posible, y de que los colores de nuestros productos se muestren con precisión en el sitio web, los colores reales que vea en su ordenador pueden variar en función del monitor que utilice.
Cualquier mercancía vendida:
- a precios de descuento;
- como remanentes; o
- ...como de calidad inferior;
serán identificados y vendidos como tales. Por favor, compruebe que son de una calidad satisfactoria para el uso previsto.
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12. Bienes dañados
Por favor, contáctenos usando los datos de contacto en la parte superior de esta página, si lo desea:
- que sustituyamos la mercancía;
- una reducción de precio; o
- para rechazar la mercancía y obtener un reembolso.
Puede que se le pida que proporcione fotografías de los bienes dañados para que podamos investigar el proceso de envío/embalaje y asegurarnos de que esto no vuelva a suceder.
Si hay algún problema al recibir su pedido, por favor, póngase en contacto con nosotros lo antes posible para que podamos ayudarle con el reembolso o el reemplazo apropiado. Para que el equipo de Atención al Cliente pueda responder eficazmente a su consulta, proporcione su número de pedido, nombre completo y datos de contacto.
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13. Umbrales de envío
Grupo 1: Austria, España, República Checa, Alemania, Países Bajos, Francia, Irlanda, Italia y Bélgica
Los gastos de envío de los pedidos de 45 euros o más son gratuitos en los países del Grupo 1 (solo envío estándar). Para pedidos inferiores a 45 €, los gastos de envío son de 10 €.
Grupo 2: Polonia, Suiza
Los gastos de envío de los pedidos de 70 euros o más son gratuitos en los países del Grupo 2 (solo envío estándar). Para pedidos inferiores a 70 €, los gastos de envío son de 20 €.
Los precios para los países situados fuera de la Unión Europea no incluyen los derechos e impuestos. Los clientes de fuera de la Unión Europea pueden incurrir en tasas a la entrega determinadas por su normativa local
Los pedidos realizados en nuestro sitio web de la UE, www.lyres.eu, sólo pueden entregarse en direcciones situadas en Irlanda, Países Bajos, Austria, Alemania, Italia, España, Suiza, Francia, Bélgica y Polonia. El gasto mínimo debe acumularse en una sola transacción. Los gastos de envío/manipulación no se tendrán en cuenta para el gasto mínimo requerido. No se requiere código promocional. El descuento se añadirá automáticamente a la cesta una vez alcanzado el umbral de gasto. No canjeable por dinero en efectivo. El umbral de descuento debe alcanzarse después de haber aplicado un descuento/código promocional. No se aplica al subtotal anterior a los descuentos aplicados.
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14. 14. Condiciones de la promoción
- Por "código de promoción" se entiende un código que debe introducirse en checkout en las transacciones en línea para recibir un descuento o beneficio.
- Cada código de promoción está sujeto a: a) los términos y condiciones específicos establecidos en la oferta del código de promoción y b) estos términos y condiciones generales del código de promoción. En caso de que haya alguna incoherencia, prevalecerá la primera.
- No se puede canjear por dinero en efectivo y no se puede usar para comprar tarjetas de regalo.
- Válido para compras válidas realizadas en lyres.eu.
- Debe ser redimido dentro del período de validez.
- No se puede canjear en los juegos de regalo, conjuntos, paquetes, artículos de venta, compras de tarjetas de regalo a menos que se indique expresamente lo contrario.
- No se puede aplicar a los pedidos realizados previamente o a los productos que no estén en stock en el momento de la compra. No hay controles de lluvia.
- Los descuentos se aplican antes de los gastos de envío, manipulación e impuestos de venta.
- Los códigos de promoción no se pueden combinar con otras ofertas y sólo se pueden canjear una vez por cliente, a menos que se indique lo contrario.
- No es transferible ni canjeable por efectivo o crédito.
- Para aplicar un código de promoción, debe introducirlo en checkout antes de completar el pedido.
- Las ofertas en curso están sujetas a cambios sin previo aviso.
Oferta de bienvenida: 10% de descuento en la primera compra
Oferta disponible hasta que se indique lo contrario. Lyre's se reserva el derecho a cancelar la oferta en cualquier momento. El descuento sólo está disponible en nuestra gama de 700 ml y excluye nuestras gamas de premezclas y Classico Grande, los vales regalo en línea, todos los paquetes y sets, la mercancía o los artículos en oferta. La promoción es de un solo uso y no puede combinarse con otras ofertas. Se aplican los términos y condiciones generales de los códigos promocionales de Lyre. El código promocional debe introducirse en checkout (como se anuncia).
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15. Términos y condiciones de la tarjeta regalo
- Por "tarjeta de regalo" se entiende una tarjeta electrónica o física que tiene dinero prepagado cargado para ser gastado en Lyrelos productos de la empresa de acuerdo con estos términos y condiciones.
- Las tarjetas regalo en línea deben canjearse en lyres.eu.
- El valor de la tarjeta de regalo incluye el GST.
- No se puede canjear por dinero en efectivo y no se puede usar para comprar otras tarjetas de regalo u otras ofertas. No puede ser intercambiado.
- Las tarjetas regalo caducarán a los 36 meses de la fecha de emisión, salvo que se indique expresamente lo contrario.
- Si la compra excede el monto de la tarjeta de regalo, el saldo debe ser pagado por otras opciones de pago disponibles.
- Debe ser redimido dentro del período de validez.
- Las tarjetas de regalo caducadas no son canjeables y los importes de las tarjetas de regalo no serán reembolsados ni acreditados cuando caduquen.
- Nos reservamos el derecho de cancelar cualquier tarjeta de regalo por cualquier razón en cualquier momento sin previo aviso. En tales casos, elegiremos proporcionar un reembolso o una tarjeta de regalo de reemplazo.
- Las tarjetas de regalo son tratadas como dinero en efectivo. Los vales desfigurados, mutilados, alterados, perdidos o robados no serán reemplazados, reembolsados o redimidos.
- Nos reservamos el derecho de corregir el saldo de su tarjeta de regalo si creemos que se ha producido un error administrativo o contable.
- Lyreno acepta ninguna responsabilidad por tarjetas de regalo perdidas.
- Lyrese reserva el derecho de verificar la identidad del portador y de cambiar las condiciones de uso en cualquier momento sin previo aviso.
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16. Fin del contrato
Si este contrato se termina no afectará nuestro derecho a recibir el dinero que nos debe en virtud de este contrato.
Límite de nuestra responsabilidad con usted
Excepto por cualquier responsabilidad legal que no podamos excluir por ley (como por muerte o lesiones personales) o que surja en virtud de las leyes aplicables relativas a la protección de su información personal, no somos legalmente responsables:
pierde eso:
- no eran previsibles para usted y para nosotros cuando se formó el contrato; o
- que no fueron causadas por ninguna brecha de nuestra parte;
- pérdidas de negocios; y
- pérdidas para los no consumidores.
Disputas
Trataremos de resolver cualquier disputa con usted rápida y eficientemente.
si no está satisfecho:
- la mercancía;
- nuestro servicio a usted; o
- cualquier otro asunto,
- ...por favor contáctenos lo antes posible.
Si usted y nosotros no podemos resolver una disputa usando nuestro procedimiento interno de manejo de quejas, le haremos saber que no podemos resolver la disputa con usted.
Si desea iniciar un procedimiento judicial, los tribunales de la parte del Reino Unido en la que vive tendrán jurisdicción no exclusiva en relación con este contrato.
Las leyes de Australia, América del Norte, Inglaterra y Gales se aplicarán a este contrato.
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17. Derechos de terceros
Nadie más que una de las partes de este contrato tiene derecho a hacer cumplir ninguna de sus cláusulas.
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18. Promoción mundial de David Guetta
LSC0031 - DAVID_GUETTA_GLOBAL_PROMO 1547 Terms & Conditions ("Conditions of Entry")
Promotion:
LSC0031 - DAVID_GUETTA_GLOBAL_PROMO 1547
Promoter:
ZERO PROOF AUSTRALIA PTY LTD T/AS LYRES NON ALC SPIRIT CO ABN 97 630 554 853, Level 9, Wyndham Building, 1 Corporate Court, Bundall, QLD, Australia. Ph: (02) 8030 5552
For any inquiries regarding this Promotion, please contact the Promoter at [email protected] or on (02) 8030 5552
Promotional Period:
Start date: 29/03/24 at 09:00 am AEDT
End date: 24/05/24 at 11:59 pm AEST
Eligible entrants:
Entry is open to USA, EU, AUS, NZ, UK, Saudi Arabia and UAE residents who are at least the minimum legal drinking age prescribed by law in the country in which they are resident at the time the entry is submitted.
These Conditions of Entry are solely for the purpose of entries by redidents of USA, EU, AUS, NZ, UK, Saudi Arabia and UAE residents who are at least the minimum legal drinking age prescribed by law in the country in which they reside ("Relevant Minimum Legal Drinking Age").
How to Enter:
To enter the Promotion, the entrant must complete the following steps during the Promotional Period:
a) visit www.lyres.co/guetta, follow the prompts to the Promotion entry page; and fully complete and submit the online entry form with their personal details (first name, last name, DOB and email address);
b) select their favourite Lyre's Cocktail from the dropdown and explain in 25 words or less why you should win the Guetta experience, check the box to confirm they are at least the Relevant Minimum Legal Drinking Age, check the box to confirm they are available to travel to France from 25/06/24 to 01/07/24 (in the event of winning) and agree to receive future marketing and promotional material from Lyre’s Non-Alcoholic Spirit Co. ("Initial Entry"); and
c) (optional) purchase any Lyres product from any store displaying advertising for the Promotion (including online) (“Participating Venue”), keep the original purchase receipt and visit www.lyres.co/davidguetta to receive the opportunity to submit additional entries by following the instructions detailed above in clauses (a) and (b) and uploading a copy of a valid receipt of purchase of any Lyres Product from a Participating Venue (“Optional Entry”). Each additional entry must provide a substantially different answer to the promotional question. For the sake of clarity, entrants who submit more than one entry will not be judged more favourably than entrants who submit a single entry (i.e. entrants who did not make a purchase). All entrants submitting a second (or more, where permitted) entry under this optional step must retain proof of purchase of the qualifying Lyres product for each Optional Entry. The proof of purchase required is an original receipt.
Entries permitted:
Only one (1) Initial Entry permitted per person. There is no limit on the number of Optional Entries per person, but each Optional Entry must have a substantially different answer to the promotional question and a separate qualifying proof of purchase.
Major Prize is valued up to AUD$35,000 (including GST). The Major Prize is available for residents from USA, AUS, EU, NZ, UK, Saudi Arabia and UAE. The value of the Major Prize will vary depending on exact point of departure of the Major Prize Winner.
Minor Prize pool available to residents of the UK only (excluding Northern Ireland) (who upload a valid proof of purchase of any Lyres product from an Ocado store (including online) with their entry) is valued at GBP2,500 and the Minor Prize pool available to residents of AUS only (who upload a valid proof of purchase of any Lyres product from a Dan Murphy’s store (including online)) is valued at AUD$2,500.
Prize Description
Major Prize:
The prize is a trip to Paris for the entrant selected as the winner (the “Major Winner”) and the Major Winner’s nominated friend (aged at least the Relevant Minimum Legal Drinking Age) (the “Major Winner’s Companion”), which consists of the following:
2 x return economy class flights from the Major Winner's nearest capital city (if the Major Winner is a resident of AUS or NZ) or from the Major Winner’s nearest major departure point determined by the Promoter (if the Major Winner is a resident of USA, EU, UK, Saudi Arabia or UAE) to Paris, France departing on 25/06/24 and returning on 01/07/24;
4 x nights at a 4-star twin share accommodation for 2 people from 25/06/24 to 29/06/24;
One-way transfer from airport to accommodation for two people;
2 x return standard train tickets from Paris to Blois Chambord departing on 29/06/24 and returning on 01/07/24;
2 x 2 nights 4 -5 star twin share accommodation for two people from 29/06/24 to 01/07/24; and
2 x tickets to the David Guetta show at “CHAMBORD LIVE” at Chateau de Chambord, France (including a meet & greet with David Guetta)
Number of this prize 1 (which may be won by a resident of USA, AUS, NZ, UK, EU, Saudi Arabia or UAE)
Value (per prize) Up to AUD$35,000 (including GST). The value of the Major Prize will vary depending on exact point of departure of the Major Prize Winner.
Winning Method Judging
Minor Prize:
The prize is a Live Nation gift card for each entrant selected as the winner of a Minor Prize (each a “Minor Prize Winner”).
Number of this prize
20 available to be won by residents of the UK only (excluding Northern Ireland) who upload a valid proof of purchase of any Lyres product from an Ocado store (including online) with their entry
20 available to be won by residents of AUS only (who upload a valid proof of purchase of any Lyres product from a Dan Murphy’s store (including online) with their entry
Value (per prize) AUD/NZD$250.00
Gift cards available to be won by UK residents (excluding Northern Ireland) will be valued at GBP250 each; and
Gift cards available to be won by AUS residents will be valued at AUD$250 each
Winning Method Judging
Prize Conditions:
Major Prize:
This prize is for or relates to the David Guetta show at Chateau De Chambord (the “Event”). If the Major Winner is unwilling or unable to attend at the designated time for the Event, they forfeit that part of the prize and the Promoter is not obliged to substitute that part of the prize.
Travel itinerary will be determined by the Promoter in its absolute discretion.
The Major Winner and the Major Winner’s Companion must depart from and return to the same departure point and travel together.
The prize is subject to, and the Major Winner and the Major Winner’s Companion must comply with, the standard terms and conditions of the participating prize provider and service provider(s), as updated from time to time. The Promoter will not be responsible for any action taken by any service provider(s) in relation to the prize, including without limitation any cancellation or refusal to provide any part of the prize.
If for any reason the Major Winner does not, once the prize has been booked, take the prize (or an element of the prize) at the time stipulated, then the prize (or that element of the prize) will be forfeited and will not be redeemable for cash.
The prize is subject to booking and flight availability and the Promoter reserves the right to amend the travel dates in its absolute discretion.
Frequent flyer points will not be awarded and do not form part of the prize.
Spending money, meals, taxes (excluding airline and airport taxes), insurance, passports, visas, vaccinations, transport to and from departure point, transfers, items of a personal nature, in-room charges and all other ancillary costs, unless otherwise specified in the prize description, are not included.
The Major Winner is responsible, at its cost, for ensuring that the Major Winner and the Major Winner’s Companion hold every permit, visa, authorization, passport and other similar document and meet any requirement required by any law, government or regulatory authority to travel to the destinations detailed in the prize. The Promoter will not be responsible for any action taken by any service provider(s), government or regulatory authority in relation to the prize, including without limitation any refusal to provide or permit access to any part of the prize.
The Major Winner (or the Major Winner’s Companion) may be required to present their credit card at check in. The Promoter will not be responsible for any fees, costs, charges, losses or damages charged, incurred or suffered by the Major Winner (or the Major Winner’s Companion) in providing their credit card.
The prize requires the Major Winner to contact the Promoter's agency, Home of PMG, at [email protected] in order to book travel.
Minor Prize:
Any ancillary costs associated with redeeming the gift card are not included. Any unused balance of the gift card will not be awarded as cash. Redemption of the gift card is subject to any terms and conditions of the issuer including those specified on the gift card.
The gift cards will be delivered by email.
Only entrants who are residents of the UK (excluding Northern Ireland) who upload a valid proof of purchase of any Lyres product from an Ocado store with their entry will be eligible to be win one of the 20 x GBP250 Live Nation gift cards, and there is a limit of one of these gift cards to be won per eligible entrant.
Only entrants who are residents of Australia who upload a valid proof of purchase of any Lyres product from a Dan Murphy’s store with their entry will be eligible to win any of the 20 x AUD$250 Live Nation gift cards, and there is a limit of one of these gift cards to be won per eligible entrant (excluding South Australian residents, where there is no limit as to the number of these available gift cards that can be won per eligible entrant).
Winner notification:
The Major Prize Winner will be notified by email within one (1) day of the judging (27/05/24). The Major Prize Winner will be published on the Promoter’s social media outlets and website by 03/06/24.
Each Minor Prize Winner will be contacted by email within seven (7) days of the judging.
Unclaimed Prizes:
The Major and Minor Prizes must be claimed by 10/06/24 at 12:00 pm AEST. In the event of an unclaimed prize, the Promoter may at its absolute discretion assign the prize to the entry that is judged by the judges to be the next best entry, conduct a further judging to award the prize or withdraw the prize unawarded. The Promoter is under no obligation to award any unclaimed prize.
1) In these Conditions of Entry, the term ‘Winner’ means each of the Major Prize Winner, the Winner’s Companion and Minor Prize Winner.
2) The entrant agrees and acknowledges that they have read these Conditions of Entry (and Schedule) and that entry into the Promotion is deemed to be acceptance of these Conditions of Entry (and Schedule). Any capitalised terms used in these Conditions of Entry and not defined in them, have the meaning given in the Schedule, unless stated otherwise.
3) The Promotion commences on the Start Date and ends on the End Date ("Promotional Period"). Entries are deemed to be received at the time of receipt by the Promoter and not at the time of transmission or deposit by the entrant. Records of the Promoter and its agencies are final and conclusive as to the time of receipt.
4) Valid and eligible entries will be accepted during the Promotional Period.
5) Employees (and their immediate family members) of agencies/companies directly associated with the conduct of this Promotion, the Promoter, businesses involved in determination of the Winner for the Promotion, businesses involved in the management of the Promotion, any organisation benefiting from the Promotion, the Promoter’s distributors, suppliers, subsidiary companies/businesses and associated companies and agencies are not eligible to enter. "Immediate family member" means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin.
6) The Promoter supports the responsible service of alcohol and encourages consumers to enjoy alcohol responsibly. Where relevant, entrants will be refused service of alcohol or provision of an alcoholic beverage if it would breach any laws, codes or policies including without limitation those of the relevant liquor licensee relating to the responsible service of alcohol. Legal aged consumers are advised to consider the safe drinking levels recommended by the regulatory authorities in the country in which they reside. Entry and continued participation in this Promotion is subject to the Participating Venue's liquor serving policy.
7) Judging:
a) The Winner will be determined by representatives of the Promoter. Each entry will be judged on the basis of the individual originality, creative merit and literacy merit of the answer provided to the promotional question.
b) The best valid entry, as determined by the judges, will win the Major Prize specified in the schedule above.
c) The next best twenty (20) valid entries, as determined by the judges, will each win the Minor Prize specified in the Schedule above.
d) The judges may select additional reserve entries which they determine to be the next best, and record them in order, in case an invalid entry or ineligible entrant is selected.
e) The Winner will be determined by skill. Chance plays no part in determining the Winner. The judges’ decision is final and binding and no correspondence will be entered into.
8) All reasonable attempts will be made to contact each winner.
9) If any Winner chooses not to take their prize (or is unable to), or does not take or claim a prize within a reasonable time, as specified by the Promoter, or is unavailable at the designated time for the Event or at the time stipulated by the Promoter for travel, they forfeit the prize and the Promoter is not obliged to substitute the prize.
10) Entrants must keep their proof of purchase specified in the ‘How to Enter’ section for each Optional Entry as proof of purchase ("Proof of Purchase"). If an entrant fails to produce the Proof of Purchase for an Optional Entry, as and when requested by the Promoter, the Promoter has the right to invalidate the entrant's respective entry for which Proof of Purchase cannot be provided and/or all entries submitted by that entrant and/or forfeit the entrant's right to a prize. Purchase receipt(s) must clearly specify: (a) the store of purchase as an eligible store; (b) the required product/s or service/s to be purchased for entry; and (c) that the purchase was made during the Promotional Period and prior to entry.
11) The value of the prizes is accurate and based upon the recommended retail value of the prizes at the date of printing. The Promoter accepts no responsibility for any variation in the value of the prizes after that date.
12) No part of a prize is exchangeable, redeemable for cash or any other prize or transferable, unless otherwise specified in writing by the Promoter.
13) If a prize (or portion of a prize) is unavailable the Promoter reserves the right in its absolute discretion to substitute the prize (or that portion of the prize) to a prize of equal or greater value and specification, subject to any written directions of a regulatory authority that the Promoter is bound by law to comply with.
14) No entry fee is charged by the Promoter to enter the Promotion. Where entry is allowed online, there is no additional cost to enter the Promotion other than any cost paid by the entrant to access the website or social media platform of entry via their Internet service provider.
15) Each prize will be awarded to the person named in the entry and any entry that is made on behalf of an entrant or by a third party will be invalid. If there is a dispute as to the identity of an entrant or Winner, the Promoter reserves the right, in its sole discretion, to determine the identity of the entrant or Winner.
16) Entrants' personal information will be collected by the Promoter. Personal information will be stored on the Promoter's database. The Promoter may use this information for future marketing purposes regarding its products, including contacting the entrant electronically. The Promoter will handle personal information in accordance with its privacy policy which is located at https://lyres.com.au/privacy-policy/. The Promoter collects personal information about entrants to enable them to participate in this Promotion and may disclose the entrants' personal information to third parties including its contractors and agents, prize suppliers and service providers to assist in conducting this Promotion and regulatory authorities as required by law. If the entrant does not provide their personal information as requested, they may be ineligible to enter or claim a prize in the Promotion.
17) Nothing in these Conditions of Entry restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights (or other rights) under any law applicable to any entrant in the country in which they reside.
18) Entries are deemed to be received at the time of receipt into the Promoters’ database. The Promoters are not responsible for receipt of incorrect, inaccurate or incomplete information caused by an entrant or occurring during transmission. The Promoters are not responsible for any problems or technical malfunction of any telephone, telephone or computer network, or lines, servers, or telephone or internet providers, traffic congestion on any phone or computer network, or any combination thereof, whether or not under the Promoters’ control, including any injury or damage to the entrant’s, or any other person’s, handset or computer related to or resulting from participation or sending or receiving of any communication or of any materials in the Promotion.
19) For the purposes of public statements and advertisements, the Promoter may only publish the Winner's surname, initial and State/ Country or postcode of residence.
20) It is a condition of accepting the prize that the Winner may be required to sign a legal release as determined by the Promoter in its absolute discretion, prior to receiving a prize.
21) If a prize is provided to the Promoter by a third party, the prize is subject to the terms and conditions of the third party prize supplier. The terms and conditions which apply to the prize at the time it is issued to the relevant Winner will prevail over these Conditions of Entry in the event of any inconsistency. To the extent permitted by law the Promoter accepts no responsibility or liability for any delay or failure by the third party to deliver the prize, any delay or failure relating to the prize itself or failure by the third party to meet any of its obligations in these Conditions of Entry or otherwise.
22) If for any reason any aspect of this Promotion is not capable of running as planned, including without limitation by reason of cancellation of the Event, computer virus, communications network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any cause beyond the control of the Promoter, the Promoter may in its sole discretion cancel, terminate, modify or suspend the Promotion and invalidate any affected entries, or suspend or modify a prize, subject to applicable law.
23) The Promoter reserves the right, at any time, to validate and check the authenticity of entries and entrant's details (including without limitation an entrant's identity, age and place of residence). In the event that the relevant Winner cannot provide suitable proof as required by the Promoter to validate their entry to the satisfaction of the Promoter in its absolute discretion, that Winner will forfeit the prize in whole and no substitute will be offered. Incomplete, indecipherable, inaudible, incorrect and illegible entries, as applicable, will at the Promoter's discretion be deemed invalid and not eligible to win. Entries containing offensive or defamatory comments, or which breach any law or infringe any third party rights, including intellectual property rights, are not eligible to win. The use of any automated entry software or any other mechanical or electronic means that allows an individual to automatically enter repeatedly is prohibited and may render all entries submitted by that individual invalid.
24) All material submitted on entry (e.g. answer(s) to a promotional question) must NOT: (a) be in breach of any laws, regulations and rights, e.g. any laws regarding intellectual property (copyright, trademarks, etc), defamation and privacy; (b) be defamatory, obscene, derogatory, pornographic, sexually inappropriate, contain nudity, aggressive, violent, abusive, harassing, threatening, objectionable or discriminate/vilify any section of the community with respect to race, ethnicity, nationality, religion, origin, sexual preference, mental illness, disability or gender or unsuitable for publication; or (c) contain viruses. Entrants warrant that they own or have the right to license the copyright in any entry submitted by them into this Promotion, for the purposes of this Promotion, that no rights have been granted to any third party in respect of any such entry which would prevent the entry being used as contemplated by this Promotion, and that the use by the Promoter of any such entry will not breach any laws or infringe the rights of any person (including without limitation with respect to privacy, intellectual property and defamation). Entrants must obtain prior consent from any person or from the owner(s) of any property that appears in their entry. By entering, all entrants license and grant the Promoter, its affiliates and sub-licensees an exclusive, royalty-free, perpetual, worldwide, irrevocable, and sub-licensable right to use, reproduce, modify, adapt, publish and display their entry (including any portion of their entry) for any purpose, including but not limited to future promotional, marketing or publicity purposes, in any media, without compensation, restriction on use, attribution or liability. Entrants agree that their entry is their original work and does not infringe the rights of third parties, or that they have obtained full prior consent from any person who has jointly created or has any rights in the aforementioned material. Entrants consent to any use of their entry that may otherwise infringe their moral rights. Entrants are responsible for all materials they submit on entry. The Promoter will not be liable for any entries, to the extent permitted by law. The Promoter reserves the right to remove, request removal or decline to publish any entry or portion of an entry for any reason whatsoever, including if in breach of these Conditions of Entry. The Promoter will have no liability to entrants if it exercises this right and entrants must comply with any request made by the Promoter pursuant to this paragraph. The entrants warrant and represents that any material sent or provided by the entrant to the Promoter will not infringe any copyright, trademarks or other intellectual property rights of any third party (including moral rights) and that the entrant has all rights to use the materials and has obtained all necessary consents to comply with any relevant privacy and/or confidentiality requirements. Entrants agree to indemnify the Promoter for any breach of these Conditions of Entry including this clause.
25) The Promoter reserves the right to disqualify entries in the event of non-compliance with these Conditions of Entry. In the event that there is a dispute concerning the conduct of the Promotion or claiming a prize, the Promoter will resolve the dispute in direct consultation with the entrant. If the dispute cannot be resolved the Promoter’s decision will be final.
26) The Promoter and its associated agencies and companies will not be liable for, and the Winner indemnifies the Promoter and its associated agencies and companies from and against any claim, proceeding or action in relation to, any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, cost, fee, damage, personal injury or death which is suffered or sustained by any person (whether or not arising from any person's negligence or wilful misconduct) in connection with this Promotion or accepting or using any prize (or recommendation). For the sake of clarity, this clause will not apply to the extent the Promoter has contributed to or caused such loss, expense, damage, personal injury or death and will not apply to the extent any liability cannot be excluded by law (in which case, to the maximum extent permitted by law, the Promoter’s liability will be limited to the minimum amount allowable by law).
27) The Winner will participate in and co-operate as required with all reasonable marketing and editorial activities relating to the Promotion, including (but not limited to) being recorded, photographed, filmed or interviewed and acknowledges that the Promoter may use any such marketing and editorial material without further reference or compensation to them.
28) Unless otherwise specified, a prize is a single event for the Winner and cannot be separated into separate events or components.
29) The Promoter accepts no responsibility for any tax implications and the entrant must seek their own independent financial advice in regards to the tax implications relating to the prize or acceptance of the prize.
30) Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of these rights.
31) These Conditions of Entry are governed by the laws of Queensland, Australia. The entrant submits to the exclusive jurisdiction of the courts of Queensland, Australia and any court hearing appeals from those courts.
The terms and conditions below apply in addition to the terms and conditions set out above.
Australia:
If you are an Australian resident, these additional terms will apply to you:
32) Legal aged consumers are advised to consider the safe drinking levels recommended in the National Health and Medical Research Council Australian Guidelines to Reduce Health Risks from Drinking Alcohol. A full version of these Guidelines is available at https://nhmrc.gov.au/about-us/publications/australian-guidelines-reduce-health-risks-drinking-alcohol.
33) Any guarantee or warranty given is in addition to any relevant statutory guarantees and warranties and nothing in these Conditions of Entry restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including without limitation the Competition and Consumer Act 2010 (Cth).
New Zealand:
If you are a resident of New Zealand, these additional terms will apply to you:
34) Any guarantee or warranty given is in addition to any relevant statutory guarantees and warranties and nothing in these Conditions of Entry restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including without limitation the Consumer Guarantees Act 1993 (NZ) and / or Fair Trading Act 1986 (NZ).
United Kingdom (UK):
If you are a resident of any part of the United Kingdom (UK), these additional terms will apply to you:
35) Any guarantee or warranty given is in addition to any relevant statutory guarantees and warranties and nothing in these Conditions of Entry restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law, including without limitation the Consumer Rights Act 2015.
If you are a resident in Northern Ireland (NI), these additional terms will apply to you:
36) The entrant acknowledges that in entering the Promotion via the Optional Entry, they have not paid any premium or extra cost for a Lyres product (in addition to the normal price for such product) as a result of, or in connection with, this Promotion.
United States of America (USA):
If you are a resident of the USA, these additional terms will apply to you
37) Legal aged consumers are advised to consider moderate drinking levels recommended in USDA 2020-2025 Dietary Guidelines for Americans. A full version of these Guidelines is available at https://www.dietaryguidelines.gov/.
38) The prize does not include or contain alcoholic beverages.
39) Federal and state income taxes may apply and are the sole responsibility of the winner (and the winner’s companion), regardless of whether the prize is used in part or in whole.
40) Odds of winning depend on the number of entries received.
41) Clause 31 of the Conditions of Entry do not apply.
42) By entering, entrants agree that all issues and questions concerning the construction, validity, interpretation and enforceability of these terms and conditions, entrant’s rights and obligations, or the rights and obligations of the Promoter in connection with the Promotion shall be governed by the laws of the State of Queensland, Australia, without giving effect to any choice of law or conflict of laws principles. By participating in the Promotion, entrants consent to the sole jurisdiction and venue of the courts located in Brisbane, Queensland, Australia.
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